Privacy Policy

Cool Springs Upholstery

Cool Springs Upholstery

Privacy Policy 

Effective Date: [INSERT DATE OF PUBLICATION] 

Cool Springs Upholstery (“we,” “us,” or “our”) is operated by Bridled Seeds LLC, a Tennessee limited liability company doing business as Cool Springs Upholstery. We respect the privacy of every individual who interacts with our business, our website, and our communications. This Privacy Policy explains what information we collect, how we use it, how we protect it, the choices you have regarding your information, and how we handle communications by text message (SMS). 

By using our website, submitting a quote request, contacting us by phone or text message, or otherwise engaging with our services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or services. 


1. Information We Collect 

We collect information that you provide directly to us, information collected automatically when you interact with our website or messages, and information from limited third-party sources. 

1.1 Information You Provide Directly 

We collect personal information you submit when you request a quote, schedule a consultation, place an order, communicate with our team, or otherwise transact with us. This includes: 

  • Full name 
  • Mailing address and service address 
  • Email address 
  • Telephone number, including mobile number 
  • Project details, photographs of furniture or materials, measurements, fabric selections, and other information necessary to prepare an estimate or fulfill an order 
  • Payment information, including credit card or banking information, processed by our third-party payment processors (we do not store full payment card numbers on our systems) 
  • Any other information you choose to provide in correspondence with our team 

1.2 Information Collected Automatically 

When you visit our website, we and our service providers may automatically collect certain information through cookies, log files, and similar technologies, including: 

  • Internet Protocol (IP) address 
  • Device type, operating system, and browser type 
  • Referring website or source of the visit 
  • Pages viewed, time spent on pages, and navigation paths 
  • Date and time of access 
  • General geographic location derived from IP address 

1.3 Information from Third Parties 

We may receive information about you from third parties such as our website hosting and marketing service provider, lead aggregators (for example, directory or review platforms), payment processors, and service providers who assist us in operating our business. We use this information consistent with this Privacy Policy. 


2. How We Use Your Information 

We use the information we collect for legitimate business purposes, including: 

  • Preparing estimates and proposals for upholstery, reupholstery, and related services 
  • Scheduling consultations, in-home or in-shop measurements, and production work 
  • Communicating with you about your project, including order status, deposit confirmations, production updates, and delivery or pickup coordination 
  • Processing payments and issuing invoices and receipts 
  • Responding to inquiries, support requests, and customer service matters 
  • Sending administrative messages, including changes to our policies, terms, or services 
  • Operating, evaluating, and improving our website, products, and services 
  • Detecting, investigating, and preventing fraudulent activity or violations of our terms 
  • Complying with applicable laws, regulations, court orders, and other legal obligations 


3. Text Message (SMS) Communications 

This section describes our practices regarding SMS and text message communications. This section is provided to comply with applicable telecommunications regulations, the Telephone Consumer Protection Act (TCPA), and the messaging policies of U.S. wireless carriers. 

3.1 No Sharing of Mobile Information with Third Parties 

No mobile information, including telephone numbers collected for the purpose of SMS communications, will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. 

Mobile opt-in data and consent are used solely to facilitate the SMS communications you have requested from Cool Springs Upholstery and to support the related services described below. 

3.2 Consent to Receive Text Messages 

When you provide your mobile telephone number to Cool Springs Upholstery by submitting a quote request, completing a contact form, replying to a message from our team, providing the number to a staff member, or otherwise voluntarily giving us your number in the context of a service inquiry, you are providing express consent to receive text messages from us at that number. 

Text messages from Cool Springs Upholstery may be sent using an automatic telephone dialing system or other automated technology. Consent to receive text messages is not a condition of purchasing any goods or services from us. You may opt out at any time as described below. 

3.3 Types of Messages You May Receive 

  • Conversational and customer service messages regarding your quote, project, deposit, scheduling, production status, delivery, or pickup 
  • Appointment confirmations and reminders 
  • Payment reminders, deposit confirmations, and invoice notifications 
  • Responses to questions you have submitted through our website, voicemail, or other channels 
  • Occasional informational notices regarding your order or our services 

3.4 Message Frequency 

Message frequency varies and depends on your interaction with our team and the status of your project. You should generally expect message volume to be tied to active quotes or jobs. 

3.5 Message and Data Rates 

Message and data rates may apply to each message sent or received, depending on your wireless plan. Cool Springs Upholstery is not responsible for any charges imposed by your mobile carrier. 

3.6 How to Opt Out (STOP) 

You may opt out of receiving text messages from Cool Springs Upholstery at any time by replying STOP to any text message you receive from us. After you send STOP, you will receive one final message confirming that you have been unsubscribed, and no further text messages will be sent to that number unless you opt in again. 

To opt back in after unsubscribing, reply START to any prior message from us or contact our team to request that text communications be resumed. 

3.7 Help (HELP) 

For assistance with our text messaging program, reply HELP to any text message you receive from us, or contact our team using the contact information at the end of this Privacy Policy. 

3.8 Carrier Disclaimer 

Wireless carriers are not liable for delayed or undelivered messages. Cool Springs Upholstery is not responsible for delays or failures in the delivery of text messages caused by carrier conditions, network outages, device issues, or other factors outside of our control. 


4. How We Share Your Information 

Cool Springs Upholstery does not sell your personal information. We share information only as described in this Privacy Policy, and only to the extent necessary for the purposes described below. 

4.1 Service Providers and Subcontractors 

We share information with trusted third-party service providers who perform services on our behalf and who are contractually obligated to safeguard the information they receive. These service providers include, without limitation: 

  • Customer relationship management (CRM) and quoting software providers 
  • Accounting, invoicing, and payment processing providers 
  • Website hosting, email, and form submission providers 
  • Telephone, voicemail, and text messaging platform providers 
  • Production subcontractors and delivery providers, where necessary to fulfill your order 
  • Professional advisors, including legal, accounting, and insurance professionals 

Information sharing with service providers and subcontractors that perform support functions for Cool Springs Upholstery is permitted under this Privacy Policy. However, as stated in Section 3.1, no mobile information, SMS opt-in data, or consent will be shared with any third parties for marketing or promotional purposes. 

4.2 Legal and Regulatory Disclosure 

We may disclose information when we believe in good faith that disclosure is necessary to comply with applicable law, a subpoena, court order, or other legal process; to protect the rights, property, or safety of Cool Springs Upholstery, our customers, or others; to enforce our agreements; or to investigate or prevent fraud or wrongdoing. 

4.3 Business Transfers 

If Cool Springs Upholstery or Bridled Seeds LLC is involved in a merger, acquisition, sale of assets, financing, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to the protections described in this Privacy Policy. 

4.4 With Your Direction or Consent 

We may share information for any other purpose disclosed to you at the time we collect the information, or otherwise with your direction or consent. 


5. Cookies and Similar Technologies 

Our website uses cookies and similar tracking technologies to operate the website, remember your preferences, analyze website traffic, and measure the effectiveness of our communications. You may set your browser to refuse some or all cookies, but doing so may limit the functionality of our website. 

We do not respond to “Do Not Track” signals from web browsers at this time. 


6. Data Security 

We use commercially reasonable administrative, technical, and physical safeguards designed to protect the information we collect against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is one hundred percent secure, and we cannot guarantee absolute security. 


7. Data Retention 

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, to maintain business and financial records, to resolve disputes, to enforce our agreements, and to comply with applicable legal, accounting, tax, and reporting obligations. Mobile opt-in records are retained for the period required to demonstrate compliance with applicable telecommunications regulations. 


8. Children’s Privacy 

Our website and services are directed to adults. We do not knowingly collect personal information from children under the age of thirteen (13). If we learn that we have collected personal information from a child under thirteen, we will delete that information promptly. If you believe a child has provided personal information to us, please contact us using the information at the end of this Privacy Policy. 


9. Your Privacy Choices and Rights 

Depending on the state in which you reside, you may have certain rights regarding the personal information we hold about you, including: 

  • The right to request access to the personal information we have collected about you 
  • The right to request correction of inaccurate personal information 
  • The right to request deletion of personal information, subject to applicable exceptions 
  • The right to opt out of the sale or sharing of personal information (Cool Springs Upholstery does not sell personal information) 
  • The right to opt out of receiving marketing communications, including text messages, by following the instructions provided in Section 3.6 above 
  • The right not to be discriminated against for exercising these rights 

To exercise any of these rights, please contact us using the information at the end of this Privacy Policy. We may take reasonable steps to verify your identity before responding to your request. 


10. Third-Party Websites and Services 

Our website may contain links to third-party websites, applications, or services that are not operated by Cool Springs Upholstery. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party website or service before providing information to it. 


11. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The revised Privacy Policy will be posted on this page with an updated effective date. Material changes will be communicated through our website or other reasonable means. 


12. How to Contact Us 

If you have any questions, concerns, or requests regarding this Privacy Policy or our information practices, please contact us: 

 

Cool Springs Upholstery 

Bridled Seeds LLC, doing business as Cool Springs Upholstery 

Mailing Address: 7106 Crossroads Blvd., STE 213, Brentwood, TN 37027 

Email: info@csudesign.com 

Telephone: 615-794-0718 

Website: https://www.coolspringsupholstery.com 

 

This Privacy Policy is governed by the laws of the State of Tennessee, without regard to its conflict of laws provisions.