TERMS AND CONDITIONS OF SERVICE

Cool Springs Upholstery

Our Process

Effective Date: January 1, 2026
 Company: Bridled Seeds LLC d/b/a Cool Springs Upholstery (“Company”)
 Address: 7106 Crossroads Blvd, Suite 213, Brentwood, TN 37027
 Phone: (615) 794-0718
 Email: info@coolspringsupholstery.com


These Terms and Conditions (“Agreement”) govern all services provided by Company to the client (“Client”). Approval of any estimate, payment of deposit, scheduling of work, or acceptance of services constitutes binding acceptance of this Agreement.

1. Scope of Services

Company shall provide only those services expressly described in the written estimate or invoice. Any modification to scope must be approved in writing and may result in additional charges.

Company is not responsible for latent defects, concealed structural damage, or conditions not observable at initial inspection.


2. Estimates

All estimates are valid for thirty (30) days unless otherwise stated. Pricing is subject to adjustment if:

  • Hidden structural damage is discovered
  • Material costs change prior to ordering
  • Scope is altered by Client


No additional work shall proceed without Client authorization.


3. Deposits and Payment

A deposit equal to seventy-five percent (75%) of the total estimated cost is required prior to commencement of work.

The remaining balance is due upon completion and prior to release, pickup, or delivery of item(s).

Company retains a possessory lien on all property in its possession until payment in full is received.

Deposits become non-refundable once materials are ordered or work has commenced.

Past-due balances may accrue interest at 1.5% per month (or maximum allowed by law) and may be referred to collections.

Client shall be responsible for all reasonable collection costs, including attorney’s fees.


4. Production Timeline

Completion dates are estimates only and are not guaranteed. Company shall not be liable for delays caused by:

  • Vendor or supplier delays
  • Shipping interruptions
  • Workload volume
  • Discovery of hidden damage
  • Labor shortages
  • Acts of God
  • Government action
  • Any circumstance beyond Company’s reasonable control


5. Customer-Owned Materials (COM)

When Client supplies materials:

  • Company makes no warranty regarding quality, durability, shrinkage, colorfastness, or suitability.
  • Company is not responsible for fabric flaws, dye lot variations, insufficient yardage, or performance failure.
  • Additional labor resulting from COM issues will be billed separately.


Client assumes all risk associated with customer-supplied materials.


6. Hidden Damage

Furniture may contain concealed structural issues. If discovered:

  • Work will pause
  • Client will be notified
  • Revised estimate will be issued


Written approval is required before proceeding.

Company is not responsible for deterioration inherent in aged furniture.


7. Storage and Abandonment

Client shall be notified upon project completion.

Items not picked up within seven (10) days may incur reasonable storage fees.

Items remaining unclaimed for sixty (60) days after notice, without communication or payment, shall be deemed abandoned. Company may dispose of, sell, or otherwise liquidate such property in accordance with Tennessee law to recover unpaid balances and storage fees.

Company shall not be liable for damage occurring during extended storage.


8. Warranty

Company warrants workmanship for one (1) year from completion date.

Warranty is limited solely to correction of defective workmanship and excludes:

  • Normal wear and tear
  • Pet damage
  • Fabric wear or manufacturer defects
  • Sun fading
  • Misuse, neglect, or improper cleaning
  • Structural issues unrelated to performed work


Company’s liability under this warranty shall not exceed the amount paid for labor services.


9. Limitation of Liability

To the fullest extent permitted by law:

  • Company shall not be liable for indirect, incidental, consequential, or special damages.
  • Company shall not be liable for sentimental value.
  • Total liability shall not exceed the amount paid by Client for the specific services rendered.


Client acknowledges the inherent risks associated with reupholstery of used furniture.


10. Cancellations

Client may cancel prior to commencement of work; however:

  • Deposits are non-refundable once materials are ordered or labor has begun.
  • Custom materials are non-returnable.


If work is canceled mid-project, Client shall be responsible for labor and materials incurred to date.


11. Photography & Marketing Use

Client grants Company permission to photograph completed work for marketing, portfolio, and promotional purposes. Personal identifying information will not be published without consent.


12. SMS & Electronic Communications Consent

By providing a phone number or email address, Client consents to receive communications from Company, including:

  • Project updates
  • Scheduling notices
  • Payment reminders
  • Review requests
  • Customer service responses


Message and data rates may apply. Consent is not a condition of purchase. Client may opt out of SMS communications at any time by replying STOP.

Company does not sell personal information and handles data in accordance with its Privacy Policy.


13. Dispute Resolution & Arbitration

Any dispute arising out of or relating to this Agreement shall first be subject to good-faith negotiation.

If unresolved, disputes shall be resolved by binding arbitration in Williamson County, Tennessee, in accordance with the rules of the American Arbitration Association.

Judgment upon the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Each party shall bear its own attorney’s fees unless otherwise awarded by the arbitrator.


14. Attorney’s Fees

In any action to collect unpaid balances or enforce this Agreement, Client agrees to pay Company’s reasonable attorney’s fees, court costs, and collection expenses.


15. Force Majeure

Company shall not be liable for failure to perform due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, labor disputes, supplier delays, pandemics, government orders, or material shortages.


16. Severability

If any provision of this Agreement is found unenforceable, the remaining provisions shall remain in full force and effect.


17. Entire Agreement

This Agreement, together with the approved estimate or invoice, constitutes the entire agreement between the parties and supersedes all prior representations or agreements.